Effective performance management

can have a positive impact on the achievement of business goals

Professional, supportive and engaging staff reviews allow leaders to keep team members focused on individual goals and understand the contribution they make to the Company. They can discuss & agree new (stretching) objectives, provide quality feedback and advise what they can personally do to support them.

Team members who feel appreciated, who know how they are being measured and understand the difference they make to colleagues and customers lives, feel more engaged and are more likely to give discretionary effort and exceed personal objectives. This all has a positive impact on customer satisfaction and the bottom line.

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