Organisational Development & Design
As a Director you are accountable for delivering your Company goals. Getting everyone to work towards them every day can be quite challenging. At Practical People we can help you in developing department, team and individual objectives & key results, managing performance, developing behaviours & competencies, and improving communication. We can also help you set the foundations in relation to reward, attraction, absence management, and customer service. Our onsite workshops start from £650 per day plus travel time and expenses.
Organisational Development & Design
This Organisational Development & Design workshop will provide the foundations that your Company needs to achieve its goals. It is highly interactive and inclusive.
- Review & agree Company strategy & goals
- Review & agree organisational structure & job roles
- Review & agree accountabilities & responsibilities
- Agree a communication plan
- Review HR policies & SOPs
- Review staff behaviour & performance
- Review technical, customer service and leadership skills
- Review leadership style and assess its impact on culture and employee engagement
- Review systems – operational, processes & procedures
Values & Behaviours
This workshop includes the whole workforce and gets everyone involved in creating Company values and bringing them to life.
- Getting your workforce involved in creating your Company values
- Forming a cross sectional team to create behaviours that bring the values to life
- Developing and encouraging appropriate behaviour
- Integrating the Company values into day to day activities
- Incorporating the Company values into staff documents such as job descriptions, staff reviews, the recruitment process & your website
- Reinforcing the Company values moving forward
Managing Performance
This workshop works best when it follows the Organisational Development & Design workshop. It develops strategies that create employee engagement & accountability, and supports the achievement of Company goals. It is highly interactive and inclusive.
- Linking Company strategy & goals to each department
- Creating department objectives & key results that support the achievement of department goals
- Creating individual objectives & key results that support the achievement of team and department goals
- Assessing and developing team member competencies
- Developing team member behaviours to support Company values
- Creating accountability & responsibility matrices for each department
- Creating template forms to bring managing performance to life
Managing Sickness Absence
When persistent short-term absence goes unmanaged it negatively impacts employee engagement, including high performers and the achievement of Company goals. This workshop will create the foundations for a fair and transparent Managing Sickness Absence policy. It will help leaders when they need to make unpopular and difficult decisions with staff they are working with on a daily basis. It is highly interactive and inclusive.
- Conducting a Company review of sickness absence to understand the impact it has on the achievement of Company goals
- Helping leaders to deal with planned & unplanned absence
- Helping leaders to understand the types of triggers that can be used to managed persistent short-term absence
- Learning how to use reasonable adjustments
- Developing absence reporting & management
- Teaching leaders how to carry out effective return to work interviews
- Developing the management of long-term sickness
- Teaching leaders how to conduct formal sickness absence review meetings and issuing formal warnings
- Implementing review periods
- Reducing the risk of sickness absence by developing simple strategies
- Developing a Managing Sickness Absence policy
Reward Management
This workshop will develop the foundations to create a high performance culture which will support the achievement of Company goals and behaviours. It is interactive and inclusive.
- Benchmarking salaries to identify average/mean, median and mode for all or key Company roles
- Defining the best rate of pay for each role that will ensure talent is attracted & retained
- Developing a benefits package that encourages & rewards the right behaviours & performance
- Linking the right performance, behaviours & competencies to band levels and benefits
- Developing a recognition programme to encourage and reward the right behaviours & performance
- Developing a pay grading structure
Recruitment & Selection
Attracting the best talent is critical to achieving Company goals. This workshop will develop templates and processes to attract and assess the best talent. It is highly interactive and inclusive.
- Creating job advert templates for key roles
- Creating preliminary interview question templates for use on video/telephone
- Creating recruitment/assessment day tools and templates
- Developing the Company website & employer branding
- Creating a Recruitment, Selection & Induction policy
- Developing the candidate experience
Induction
This workshop will create the foundations to help new staff settle into their role, department and Company quickly and become productive and engaged sooner. It is highly interactive and inclusive.
- Managing the gap from the new employee resigning and starting with your Company
- Developing a “Welcome to the Company” induction programme
- Developing job induction training
- Developing probationary review forms & checklists
- Developing buddy roles
- After the final review:
– ‘Confirming employment’ letter
– ‘Extending the probationary period’ letter
– ‘Dismissing the employee’ letter
Team Communication
This workshop will provide the foundations that leaders need to keep their workforce informed on Company plans, goals & progress, ensure they are consulted with and involved in changes that impact them, as well as general department updates. It is highly interactive and inclusive and ensure everyone understands how their job and behaviour impacts the achievement of Company goals.
Developing formal and informal approaches to staff communication, including:
- External events
- Internal events
- Department updates
- 1 – 1 Reviews
- Email and intranet sites
- Creating groups of cross-sectional staff who can work together on business improvement project
- Informal conversations
https://www.practicalpeople.co.uk/leadership-management// https://www.gov.uk/
Customer Service
This workshop will provide the foundations that leaders need to achieve outstanding customer satisfaction every time, even when things go wrong. It works best when when the Organisational Development & Design workshop, Values & Behaviours workshop and the Managing Performance workshop have been delivered. It is highly interactive and inclusive and creates a Customer Service Strategy that includes the development of:
- A customer-centric culture
- Outstanding processes
- Customer touch-points
- ‘Customer Champions’
- Customer satisfaction measurements
- ‘Keeping your Customer’ approach
- Investigating and managing situations when things go wrong Organisational Development
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