Having a good awareness of emotional intelligence (EI)

can have a positive impact on the achievement of business goals

Emotional Intelligence awareness allows leaders to get the most out of every individual every day, including themselves,  by being able to control their own emotions and recognise the emotions of others. 

Team members who are managed by leaders with high levels of EI will feel happier at work, have an emotional connection to them, be more engaged with their Company and be more likely to provide discretionary effort by giving their whole self. Discretionary effort provided by engaged staff is the best way to provide outstanding customer service, which will usually have a positive impact on the bottom line.

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